Flawless Nails & Spa Policy & Etiquette

Price Policy

Please refer to our Services page for a full list of services and prices. Additional charges may apply for add-ons, such as length, shape, designs or repairs. If you are unsure, please ask your technician before the service begins to ensure the best experience.

Once your technician has finished their work, an additional fee will apply if you decide to change the polish color. Please confirm your color choice before application on 1 or 2 nails.

Prices are subject to change without notice.

Services

No refunds will be provided for any service. Complimentary nail repairs are available within 5 days of service completion, pending Manager approval. Services over $150 may require payment upfront.

Repairs

We guarantee full-set nail enhancements (Acrylic, Hard Gel, Dipping Powder) and gel polish manicures for 5 days after your appointment, excluding breakages. For light chipping or lifting within 5 days, call us to schedule a complimentary repair. After 5 days, repairs for breakages, tears, or corner breaks will incur a fee. Please bring your receipt for proof of service.

If your nails are weak from frequent applications, we recommend enhancements like Acrylic, Gel, or Dipping Powder to improve strength and durability. Excessive exposure to water can also cause chipping or peeling. Rubber gloves are recommended when handling water for extended periods to help your nails last longer.

Lashes

Please arrive without makeup to avoid an additional fee for makeup or glue removal.
Lash application can take 1-3 hours, depending on the desired look. You will need to lie on your back for an extended period. If you wear contact lenses, please bring glasses, as contacts cannot be worn during application. A consent form must be completed before the service.

Face and Body Treatments

Guests under the age of 18 require parental consent to receive any treatments. All face and body treatments require a signed consent form before service.

Pregnancy

We are delighted to offer prenatal treatments for expectant mothers throughout their pregnancy unless advised otherwise by their physician.

Cleanliness

We are committed to exceptional cleanliness, safety and hygiene. All implements are sterilized and sanitized after every service to ensure the highest standards of care.

Loss or Damage

We regret that we cannot be responsible for any loss or damage to personal items.

Cancellations and Late Arrivals

We understand emergencies happen. If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Late arrivals beyond 15 minutes may require rescheduling, and the service may be adjusted. Repeated late arrivals or cancellations may result in requiring a deposit for future bookings.

No-Shows

Missed appointments without prior notice will result in the forfeiture of any deposit. Repeated no-shows may lead to walk-in-only service availability. Our booking system will send confirmations to help avoid missed appointments.

Deposit

A deposit may be required for certain services or new clients. The deposit will be applied to your total at checkout. Deposits are non-refundable and non-transferable. If you are 15 minutes late or more, your appointment may be canceled, and the deposit forfeited. We accept Cash, Zelle, Venmo, and Cash App for deposits.

Payments

We accept Visa, MasterCard, American Express, Apple Pay, Zelle, Venmo and Cash. Gift certificates, vouchers, or coupons must be mentioned when booking. Full payment must be received before leaving the spa.

Gratuity

Gratuity is not included in the service fee. Clients are encouraged to leave a tip based on their satisfaction with the service. At Flawless Nails & Spa, we pride ourselves on delivering excellent service and ensuring every client leaves happy and satisfied.

Party Bookings

We welcome weddings, bridal parties, baby showers, and corporate events. For groups of 5 or more, a 20% deposit is required at booking.

Smoking/Vaping

Flawless Nails & Spa is a smoke-free facility. Smoking or vaping is not permitted in front of or inside the premises.

Recording on Premises

For safety and marketing purposes, public areas in the spa may be recorded. Let us know if you do not wish to have your image used for promotional materials.

Children

Children are welcome if accompanied by an adult and receiving services. This helps maintain a calm and professional atmosphere.

Pets

Only service animals are allowed in the salon area. Pets are not permitted in treatment rooms for sanitary reasons. Service animals must be leashed and well-behaved.

Wi-Fi

Complimentary Wi-Fi is available. Please ask our staff for login details.